PDF Ebook The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization, by Nick Milton, P
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The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization, by Nick Milton, P
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Knowledge management experts Nick Milton and�Patrick�Lambe provide a guide through each state of creating and implementing a knowledge management framework that delivers business value from organizational knowledge.� They explain the essential aspects of knowledge management--including roles and accountabilities, processes, technology, and governance--and show how each of these can be tailored to the organization's specific needs and optimized to deliver long-term benefits.��With international case studies from organizations of all sizes and from many sectors, user-friendly tips, frameworks, and templates to help implement effective knowledge management procedures and to avoid common pitfalls, The Knowledge Manager's Handbook offers ways to make sustainable changes in an organization's knowledge management culture.
- Sales Rank: #752575 in Books
- Published on: 2016-04-28
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .75" w x 6.00" l, 2.20 pounds
- Binding: Paperback
- 320 pages
Review
"A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement KM�in an organization.��The tips and real case studies provided throughout the book nicely illustrate the concepts presented.��A must-have in your KM�book collection." (Professor Vincent Ribi�re Managing Director and Co-founder, IKI-SEA)
"Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too." (Colin Cadas Associate Fellow KM, Rolls-Royce lpc)
"If you are new to KM, this will be the book to help you get started quickly and surely.� If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward." (Mavis Lee Head of Knowledge Management, Singapore Army, Training and Doctrine Command)
"For knowledge practitioners, no other KM book comes close.� Milton and�Lambe cover a comprehensive set of topics and challenges spanning the conception of KM�to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey.��Valuable in-depth case studies further enhance the value of this practitioner's bible." (Eric Tsui Professor, The Hong Kong Polytechnic University)
"A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire KM�programme!" (Murni Shariff Senior Manager, Knowledge Management and Institutional Capability, PETRONAS)
"I've been working in KM for 20 years and I still picked up some new ideas in this book that will make my work easier.��This is a book knowledge managers will find themselves returning to again and again." (Nancy Dixon Common Knowledge Associates)
"This is the most comprehensive book I�have ever read of the implementation of KM.��Whether you are just starting out or a seasoned professional, it is all here.� Absolutely a first-rate reference." (Robert H. Buckman Retired Chairman and CEO, Bulab Holdings, Inc.)
About the Author
Nick Milton is a Director and Co-Founder of Knoco Ltd., a knowledge management consulting company.� He is the author or co-author of The Lessons Learned Handbook, Knowledge Management for Teams and Projects, Knowledge Management for Sales and Marketing (Chandos) and Performance Through Learning-Knowledge Management in Practice (Elsevier).
Patrick Lambe is Adjunct Professor of Knowledge Management at the Hong Kong Polytechnic University and Visiting Professor in the Knowledge and Innovation Management Ph.D. program at Bangkok University.� He is also the author of Organising Knowledge (Chandos).
Most helpful customer reviews
3 of 3 people found the following review helpful.
Interesting
By Autamme_dot_com
It sounds easy doesn’t it? A company has some information and it is a case of just managing, storing and disseminating it to relevant employees and other partners as required. It shouldn’t be a problem should it? Who needs knowledge management and knowledge managers? It is as easy as 1-2-3, or…?
Ah, if only this was the case then a book like this would not be a possibly essential read for your company. Far too many companies are terrible at communicating internally, no matter how many smiling face pictures they put on their Intranet or what fine internal magazines and latterly social media-type presence they have. Many companies also treat information as a state secret and lock it up in silos, away from those who really would benefit from getting access to it.
This is a fairly specialist book that is priced outside of the budget of the casual reader. Understandable but a shame, as a lot of the knowledge in the book could be of benefit to a wider audience. The authors explain that there is a certain art to knowledge management, it is not a universal one-size-fit-all approach that can be resolved by purchasing a piece of software and letting it do the work. A framework needs to be designed for a company that looks at its operations, its priorities and its needs and then it assists in examining and changing, if necessary, internal processes as well as getting possibly recalcitrant co-workers on-side. Wrap this up with some case studies taken from many organisations around the world and you have a potentially powerful little guide in your hands. Reading it is easy, implementing it can be the harder part!
The authors equate knowledge management to a supply chain and that is a fairly good way to illustrate it. Even the most insular manager will surely understand the basic concepts of a supply chain and how things can go wrong in simplistic terms as the chain is traversed. It is no different with a company’s internal knowledge, since the information (“product”) may have to be sourced, assembled and supplied from “suppliers” within the company and, of course, if the chain is weak, inefficient or breaks repeatedly how can the “product” be of a high-quality, relevant, valuable or usable?
Being picky this book was a bit heavy-going in places. Publishers Kogan Page usually manage the difficult balancing act between an accessible book and an informative book. Yet this moan is not a deal-breaker. You just need to close your office door, silence the telephone and email alert, and focus, focus and focus a bit more. You will, in any case, need lots of focus time to help see the bigger picture and plan a methodology to implement efficient knowledge management within your organisation. Advice is even given to getting senior management on side and how to ensure compliance and governance.
All in all, it is an interesting, thought-provoking and incisive book in a good little package that may be a frequently consulted companion and reference source for many company executives.
1 of 1 people found the following review helpful.
Highly recommended!
By Moria Levy
As a KM expert I must admit that this book is the most comprehensive and yet practical KM handbook I remember reading in the past years (and I read a lot).
I like the idea of no one recipe, as in life no one suit fits all.
I like the way the ideas are presented,
and even though I am an expert... I learned several new things myself, and already turned them into practice.
Highly recommended!
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